Privacy Policy | kvmmac Data Security Statement

01About This Policy

Thank you for trusting kvmmac. This policy explains how kvmmac Inc. ("we" or "Platform") collects, processes, stores, and protects your personal information. Protecting user privacy is a core principle we uphold. At the same time, in order to provide you with stable, personalized services, we need to reasonably process certain necessary data.

                                    By continuing to access and use the Platform's features after reading this policy, you indicate that you understand and accept the data processing practices described herein.
                                

02Data Collection Scope

To provide you with a complete and continuously improving service experience, we collect several types of information, primarily including:

2.1 Information You Actively Provide

Account information:Includes your real name, email address, phone number, and login password and other basic registration details.
Identity verification information:In circumstances required by regulations or security verification, we may need you to provide valid government-issued identification.
Payment information:Includes your payment card number, billing address, and other payment-related details (typically encrypted and processed by our partner payment providers).
Communications:Call records, online chat logs, and email correspondence between you and our support team.

2.2 Data Automatically Collected by the System

Access logs & device information:Technical data including your IP address, browser type, operating system version, access timestamps, and page browsing history.
Resource usage data:Compute consumption records generated while using the cloud host (e.g., CPU usage, memory consumption, and network traffic), primarily used for billing and service monitoring.

03Purpose of Data Use

We use the information collected within legal and reasonable bounds to ensure normal business operations. Primary uses include:

Service delivery:Processing user orders, activating cloud host instances, and performing day-to-day account management.
Security:Identifying and blocking fraudulent behavior and platform abuse (including unauthorized mining, malicious attacks, etc.) to maintain overall platform security.
Continuous improvement:Analyzing user behavior data to continuously improve infrastructure resource scheduling efficiency and network access experience.
Legal compliance:Fulfilling tax reporting obligations, cooperating with regulatory audits, and meeting other legal and regulatory requirements.

04Data Sharing Circumstances

To ensure normal platform operations, we may disclose some of your information to third parties in the following specific circumstances:

External service providers:Providing necessary data to external organizations that assist in platform operations, including payment institutions, datacenter hosting providers, and analytics service providers.
Affiliated company sharing:Data shared among kvmmac's affiliated companies to ensure continuity and consistency of cross-product services.
Legal requirements:When judicial, administrative, or law enforcement authorities request data through legally mandated procedures, we will provide the relevant data as required by law.
Corporate changes:In the event of a merger, reorganization, spin-off, or asset transfer, user data may be transferred as part of the business assets.

05Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to identify your login status, store personalized preferences, and analyze website traffic. You can manage or disable cookies through your browser settings, though this may prevent some platform features from working properly.

                                    By continuing to browse and use the Platform after reading the above, you indicate your acknowledgment and consent to our reasonable use of these tracking technologies.
                                

06Data Security Measures

We employ industry-standard physical safeguards, technical security measures, and internal control processes to protect the integrity and confidentiality of your data (such as HTTPS encrypted transmission and least-privilege access control).

                                    Internet transmission inherently carries security risks. We cannot guarantee the absolute security of all data transmissions — please be aware of and reasonably assess the relevant risks.
                                

07Your Rights

Depending on applicable laws, you may have the right to access, correct, or request deletion of your personal information. Most operations can be completed directly in the account management console. For situations you cannot handle on your own, please contact us through our official support channels.

Please note that for legal compliance or legitimate business purposes (such as dispute resolution), we may need to retain certain historical data records even after account cancellation.

08Policy Updates

We reserve the right to revise this policy at any time due to business adjustments or changes in laws and regulations. For significant revisions, we will notify you in advance via email or in-platform messages.

                                    By continuing to access and use our services after this policy takes effect, you indicate that you have read and accept the updated policy.
                                

09Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy (including data access, correction, or deletion requests), please contact us through the following channels:

Email:[email protected]
Online ticket:Log in to your account and submit a privacy-related support ticket

We commit to responding in writing within 30 business days of receiving your request.

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